Frequently Asked Questions
Everything you need to know about our charcoal products
Can I visit your factory?
Yes! Our charcoal factory in Padang, West Sumatera, Indonesia welcomes visitors. Please let us know your expected arrival date, and we'll arrange airport pickup from Padang or Jakarta.
We recommend first-time buyers visit to see our production process, quality control, and team firsthand.
Can you produce charcoal with my brand?
Yes, we offer OEM production services. Send us your packaging design, and we'll handle the printing. We sign NDAs to protect your brand design.
Note: We focus on production, not design. Please provide ready-to-print artwork.
What is your quality guarantee?
We guarantee that our charcoal meets your specifications. If specifications differ from what we promised, we'll replace or refund your order.
Each batch undergoes independent laboratory testing and third-party verification.
What about Quality Control?
We implement comprehensive quality control with independent laboratory testing (volatile meter, ash content, moisture, calories).
You can visit anytime or hire independent surveyors (Sucofindo, Beckjorindo and independent lab).
What are your Payment Terms?
We accept TT (bank transfer) in USD or Euro to our Indonesian bank account (BCA only).
Payment terms: 50% down payment to start production, 50% balance before stuffing.
What is the production and delivery time?
• Production: 14-21 days for 20'ft container
• Packaging printing: 2-3 weeks
• Container loading: 3-5 days
• Document preparation: 3-5 days
Shipping from Belawan Port (Medan) and Panjang Port (Lampung) to major ports worldwide (see shipping times table).
How to order?
1. Choose product type and specifications
2. Contact us via WhatsApp/email
3. Receive quotation and sample (if needed)
4. Confirm specifications and issue PO
5. Pay 50% deposit
6. Production begins
7. Pay balance 50%
8. Shipment and documents
What is your production capacity?
Our production capacity is 250-300 tons per month using advanced rotary kilns and smokeless ovens.
We can fill a 20'ft container (18 tons) in 10-15 days, including production and packaging.
How can I get a sample?
Contact us via WhatsApp at +6281220806059 or contact@oxicarbon.com.
Do you have any questions?
About manufacturing, supplying, wholesale bulk buying, shipping, and exporting our products
Ask Our Expert